Frequently Asked Questions

Orders

When will I receive my order?

Our standard delivery time (from placement of order until delivery to you) is 5 - 14 calendar days.

Once your order is shipped (ie. handed to our couriers), you'll receive an email with the tracking info. If you're using Gmail, please whitelist our address (hello@lafurmilia.co.za) or check your Gmail promotions tab, as these emails often get "hidden" there. You can also check your SPAM or Junk mail folder.

Once you receive your shipping email, please allow a few hours for the tracking info to update. You can track your order here: https://lafurmilia.co.za/a/track

What are my shipping options?

We offer courier delivery to your door for R90 anywhere in South Africa.

Orders over R1000 are shipped via door to door courier free of charge.

Payment

I can't apply my discount?

Only one discount can be used per order. So if you have a email subscriber discount already applied in your cart (10% off your first purchase), you won't be able to add a further promotional discount at checkout as well.

How can I pay?

We accept Visa and Mastercard debit and credit cards (make sure your card is set up for online shopping with your bank) via our payment processors, PayFast (www.payfast.co.za) or Yoco (www.yoco.com), as well as Zapper.

Products

I purchased the incorrect size! What is your exchange and return policy?

There’s a wonderful old saying – measure twice, cut once (or buy in this case). But mistakes happen. Please see ourrefund and return policyfor information on returning any item.

What is a D-ring doing on the front of the harness?

We've added a D-ring (so named for the shape of it) at the front of the harness, positioned at your dog’s chest. This discourages dogs from pulling on their lead during walks. When your dog pulls, the harness turns them towards you - which is exactly the opposite direction they want to go in. As soon as they stop pulling on the lead, they are able to continue moving forward. Everyone wins! In our experience dogs catch on pretty darn quickly (we just love them for this!) One family member has called this harness "life-changing" and we're pretty stoked with it ourselves!

How do I know what size will fit my furbaby?

On every product page in the tabs at the bottom of the page, you'll find a size guide for that particular product with all the measurements you need and instructions on how/where to measure. If the measurements fall on the edge of the upper measurement, we recommend you purchase the next size up. We've rounded up the size guides on this page

How do I clean my pup's accessories?

We’ve chosen our materials so the products are easy to take care of, because who needs more hand-wash only garments! Simply pop in the washing machine on a cold wash in a wash bag (a towel or other items will prevent the relentless banging of the hardware on the drum during the washing cycle and protect it too). If you want to handwash, a soak in some Omo will also do the trick. Then air-dry in the shade or indoors. When washing one of our winter jerseys that have velcro on, make sure the velcro is fastened together to avoid sticking to other garments in the same load. Also place the jersey in a wash bag.