- All
- Orders
- Shipping
- Payment
- Products
Need Help?
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Orders
Our standard lead time is 3 - 5 business days, although this can differ from product to product. Personalised items like ID tags can take up to 7 business days before they're ready to ship, and jerseys can take up to 15 business days before they're ready to ship. Orders are consolidated into one shipment, in order to conserve costs.
Once your order is shipped (ie. handed to our couriers), you'll receive an email with the tracking info. If you're using Gmail, please whitelist our address (hello@lafurmilia.co.za) or check your Gmail promotions tab, as these emails often get "hidden" there. You can also check your SPAM or Junk mail folder.
Once you receive your shipping email, please allow a few hours for the tracking info to update. You can track your order here: https://lafurmilia.co.za/a/track
Shipping
We offer courier delivery to your door for R85. Orders over R1000 are shipped via door to door courier free of charge.
Payment
Absolutely! La Furmilia does not store your credit card information at all. We use PayFast, Yoco and Zapper to facilitate payments on our site.
Card services: PayFast and Yoco, are a PCI DSS Level 1 service providers, whose techonology was developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with 256 bit encryption.
PayFast and Yoco enforces 3D-secure authorisation for each transaction. 3D-secure is a method of multi-factor authentication that requires a buyer to authorise a transaction using his/her banking app or via an OTP sent to their cellphone (these options will depend on the bank or credit card provider).