If you don't find the answer you're looking for below, please contact us here.

Purchasing
I can't apply my discount?
Only one discount can be used per order. So if you have a email subscriber discount already applied in your cart (10% off your first purchase), you won't be able to add a further promotional discount at checkout as well.

Payment
How can I pay?
+ Credit and Debit cards
We accept Visa and Mastercard debit and credit cards (make sure your card is set up for online shopping with your bank) via our payment processor, PayFast (www.payfast.co.za)

100% Secure payments
PayFast is a PCI DSS Level 1 service provider and was developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with 256 bit encryption.

PayFast enforces 3D-secure authorisation for each transaction. 3D-secure is a method of multi-factor authentication that requires a buyer to authorise a transaction using his/her banking app or via an OTP sent to their cellphone (these options will depend on the bank or credit card provider).

+ Zapper
The Zapper app allows for fast, easy and safe payments with a quick scan from the app on your cellphone. To pay with Zapper, download the app from your cell phone app store and follow the instructions to configure the app. For more information on Zapper, please visit https://zapper.com/users

Products
How do I clean my pup's accessories?

We’ve chosen our materials so the products are easy to take care of, because who needs more hand-wash only garments! Simply throw in the washing machine on a cold wash in a wash bag (a towel or other items will prevent the relentless banging of the hardware on the drum during the washing cycle and protect it too). If you want to handwash, a soak in some Omo will also do the trick. Then air-dry in the shade or indoors.

How do I know what size will fit my furbaby?
On every product page in the tabs at the bottom of the page, you'll find a size guide for that particular product with all the measurements you need and instructions on how/where to measure. If the measurements fall on the edge of the upper measurement, we recommend you purchase the next size up.

We've rounded up the size guides on this page: https://lafurmilia.co.za/pages/size-guide

What is a D-ring doing on the front of the harness?
We've added a D-ring (so named for the shape of it) at the front of the harness, positioned at your dog’s chest. This discourages dogs from pulling on their lead during walks. When your dog pulls, the harness turns them towards you - which is exactly the opposite direction they want to go in. As soon as they stop pulling on the lead, they are able to continue moving forward. Everyone wins! In our experience dogs catch on pretty darn quickly (we just love them for this!) One family member has called this harness "life-changing" and we're pretty stoked with it ourselves!

I purchased the incorrect size!
There’s a wonderful old saying – measure twice, cut once (or buy in this case). But mistakes happen. Please see our refund and return policy for information on returning any item.

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